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The Pantry-Sanford, NC, 27330
The Knowledge Specialist creates and enhances the Help Desk’s knowledge base and implements knowledge management processes and procedures. Modifies the knowledge management strategy by identifying the high impact problem solutions and populating the knowledge base with up-to-date solutions, working with peer Help Desk employees and The Pantry support employees and management. Writes or edits knowledge items so that language is clear and understandable. Interacts daily interact with customers, customer management, all levels of Help Desk, third party vendors, and The Pantry support employees...
Knowledge Specialist Jobs in Sanford, North Carolina Jobs
The Pantry | Sanford, NC, 27330 | 5
The Knowledge Specialist creates and enhances the Help Desk’s knowledge base and implements knowledge management processes and procedures. Modifies the knowledge management strategy by identifying the high impact problem solutions and populating the knowledge base with up-to-date solutions, working with peer Help Desk employees and The Pantry support employees and management. Writes or edits knowledge items so that language is clear and understandable. Interacts daily interact with customers, customer management, all levels of Help Desk, third party vendors, and The Pantry support employees...
The Pantry Jobs
The Pantry | Sanford, NC, 27330 |
Provides first level support for customers by diagnosing and resolving incidents, or by escalating incidents to the appropriate support group. Assists the Help Desk Specialist 1 with diagnosing and resolving incidents as assigned. Assists the Help Desk and technical support partners with customer status communication. The Help Desk Specialist 2 interacts daily with customers, customer management, all levels of Help Desk employees and The Pantry support employees and management to resolve incidents. The Analyst may also interact with outside vendor employees. Performs all duties in accordanc...
The Pantry | Sanford, NC, 27330 | 5
The Knowledge Specialist creates and enhances the Help Desk’s knowledge base and implements knowledge management processes and procedures. Modifies the knowledge management strategy by identifying the high impact problem solutions and populating the knowledge base with up-to-date solutions, working with peer Help Desk employees and The Pantry support employees and management. Writes or edits knowledge items so that language is clear and understandable. Interacts daily interact with customers, customer management, all levels of Help Desk, third party vendors, and The Pantry support employees...
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