Bilingual (Spanish/English) Loan Service Counselor (RBC
Wachovia-Irving, TX, 75038
Bilingual (Spanish/English) Required RESPONSIBILITIES: Collects on designated delinquent accounts. Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses. Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. Escalates calls to the RCC Management Team as needed. May be req...