better Insurance Policy Processing Clerks

div Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: • Responds to telephone inquiries and complaints using standard scripts and procedures. • Gathers information, researches/resolves inquiries and logs customer calls. • Communicates appropriate options for resolution in a timely manner. • Informs customers about services available and assesses customer needs. • Provides functional guidance, training and assistance to lower level staff. • Provides assistance, training and troubleshooting support to lower leve...

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