Customer Service & Sales Associate
Advanced Call Center Technologies-Harlingen, TX, 78550
Customer Service & Sales Associates provide service and sales support to our consumer financial services client's customers in areas such as billing inquires, payments, credits, fraud alerts and product sales. A Customer Service Associate: - Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance in all situations. - Effectively presents and promotes additional financial products and services to existing custome...