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Customer Service Associate

Sutherland Global Services-Rochester, NY, 14623

General Description of Duties: The Help Desk Support Technician is responsible for answering inbound technical support calls from TurboTax customers and providing Level 1 technical assistance to resolve the customer’s issues. The TurboTax Technical Support Associate is also responsible for accurate and efficient problem diagnosis, which may include researching individual customer questions and issues using the resources provided. The TurboTax Technical Support Associate must remain informed and trained in current technology and have excellent customer service skills. Specific Job Responsibi...
 

Customer Services Associate Jobs in Rochester, New York Jobs

Customer Service Associate
Sutherland Global Services | Rochester, NY, 14623 | 2
General Description of Duties: The Help Desk Support Technician is responsible for answering inbound technical support calls from TurboTax customers and providing Level 1 technical assistance to resolve the customer’s issues. The TurboTax Technical Support Associate is also responsible for accurate and efficient problem diagnosis, which may include researching individual customer questions and issues using the resources provided. The TurboTax Technical Support Associate must remain informed and trained in current technology and have excellent customer service skills. Specific Job Responsibi...
Retail Wireless Customer Service Associate - Rochester, NY
Retail Technical Services | Rochester, NY, 14623 | 1
Retail Wireless Customer Service Associates will: - Provide face-to-face frontline customer support and accessory sales in the technical service department of a major wireless carrier's retail location. - Meet minimal quota for non-commissioned up-selling of accessory equipment such as phone chargers, ear pieces, enhanced features, etc. - Establish strong rapport and trust with customers. - Program, troubleshoot and test cell phones and equipment. - Instruct customers on proper use of cell phones and equipment. - Analyze repairs and schematics to determine if extended repair is needed. - Ex...

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