better Inbound Coach

General Purpose of the Position: Responsible for handling escalated telephone and email inquiries fro Pocket Communications customer base. Goal is to take care of customer questions, complaints and billing questions, update and maintain customer information, and help retain customer base by alternatives solutions to customer where appropriate. Essential Duties and Responsibilities: · Promote our company and staff in a positive manner at all times when dealing with subordinates and others within and outside our organization. · Continually maintain working knowledge of company products, servi...

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