Manager of Field Service Technicians - (San Diego, CA
Sears Holdings-San Diego, CA, 92108, USA
Job Title Manager of Field Service Technicians - (San Diego, CA) Business Home Services - In Home State/City CA San Diego Job Description The Technical Manager is responsible for the leadership of an in-home technical workgroup to achieve business results and goals. Responsibilities/Skills/Experience Requirements Review customer metric data and develops plan to improve satisfaction levels Utilize workforce planning process to develop staffing requirements that allow for profitable growth and customer satisfaction. Monitor key performance to state of service, cost per call and productivity R...