Help Desk Management Consultant
TEKSystems-Washington, DC, 20539, USA
TEKsystems seeks a qualified Help Desk Management Consultant for an Analyst position with a large client in Washington, DC. In this role, you will review and analyze our client's current help desk structure. You will compare the current structure to industry standards. During the analysis phase, you will develop and validate business requirements and process flow diagrams. You will develop and deliver a recommendation to improve the help desk structure. Our client's goal is to determine the best solution for their help desk. To be considered for this opportunity, candidates must have previo...