Customer Care Specialist I
Brink's Home Security®-Irving, TX, 75063
SUMMARY: Provide customer and technician support while maintaining subscriber satisfaction and quality installation and service. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. - Process in-bound calls to the point of resolution, including customer service inquiries, complaints and requests for assistance pertaining to system use, maintenance and customer account information. - Educate and explain system functions to customers. - Troubleshoot specific system operational problems encountered by customers and attempts to provide immediate solutions. - Update database files and cu...