Tier I/II Help Desk Specialist
General Dynamics Information Technology-Washington, DC, 20005
Job Responsibilities: GENERAL SUMMARY: Provides technical support and troubleshooting to network hardware and software; Works under general supervision; Performs additional duties as assigned. PRINCIPAL DUTIES/RESPONSIBILITIES: 1. Performs installation, configuration, and upgrade of computer hardware and software. 2. Provides end-user software troubleshooting and support. 3. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions. 4. Provides network troubleshooting and support. 5. Participates in the administration of e-mail systems. 6. May ...