Customer Service Associate, SMDEP
Association of American Medical Colleges-Washington, DC, 20037
Summary The Customer Service Associate, SMDEP is provides support to program applicants via the telephone and email. Frequent interaction with: Program Coordinator, Co-Director of SMDEP at American Dental Education Association (ADEA), SMDEP Program Coordinators at the 12 sites, college registrars, professors, professional staff and pre-health advisors. Internal contacts include the Information Technology and Business Services. Responsibilities - Establish rapport with customers, assisting them with articulating and clarifying questions and concerns. - Explain program policies in audience ap...