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Supv Collections (RBC

Wachovia Corporation-Houston, TX, 77219, USA

288766 Job Title: Supv Collections (RBC) Location: Houston,TX, Texas 77079-0000 United States Hrs/Wk: 40 Employment Type: Full-Time Job Description: RESPONSIBILITIES: Responsible for overseeing daily production and performance of the collection team to ensure that RCC's performance and quality customer service goals are met. Assists in daily operations of the Regional Collection Center. Reviews work and monitors phone calls of team members to verify adherence to Wachovia Dealer Services' Policies and Procedures and ensures that customer service objectives are met. Analyzes queue and process...
 

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