Quality Assurance Specialist II
US Oncology-Overland Park, KS, 66204
SCOPE: Under general supervision in a call-center environment, monitors and evaluates the quality of inbound and/or outbound reimbursement counselors calls. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Monitors, scores, and provides appropriate feedback in efforts of meeting required number of sessions for e...