Dispatcher
Insight Communications Company, Inc.-Evansville, IN, 47711
•Answers telephone calls as necessary and dispatches technicians to remedy service problems. •Dispatches field employees; work orders and coordinates field activity to ensure efficient, productive use of available manpower. •Contact customers and other persons to ensure proper completion of all fieldwork and to verify appointments. •Monitor daily workloads to ensure on-time performance of assigned work. •Troubleshoots analog/digital technical problems with customers. •Maintain daily logs as assigned by supervisors and/or manager. •Update computer database, accesses the billing system to rev...