P-Coach, General Care
T-Mobile-Fajardo, PTR
P-Coach, General Care COACH - GENERAL CARE Responsibilities Supervises and coordinates activities of Customer Service Representatives engaged in handling service orders and customer complaints. Implements tactical plans that support Customer Service short term strategies. Provides continuous oversight and direction to direct reports in order to quickly and expeditiously address any threats to successful performance against the tactical plans. Resolves escalated customer concerns, calls or situations. Requirements: Position requires a Bachelor�?Ts degree from an accredited college or univers...