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Technisource-Washington, DC, 20431
· Identifies reoccurring user issues through research, documentation, escalation, and communication with technical support teams. · Acquires and maintains a highly competent level of knowledge on relevant products, current support policies, and methods of support delivery. · Author’s employee knowledge management articles in order to bring efficiency to the department. · Governs the ITHD Liaison Program to ensure that issues are being escalated and resolved through monthly trend analysis, and meetings with Tier II/III staff. · Attends management meetings and makes presentations as required....
Management Analyst Jobs in Washington, District Of Columbia Jobs
SAIC | Washington, DC, 20539, USA | >10
IT Project Management Analyst Full Time Regular posted 8/28/2009 Job Category MIS - Info Tech / Telecommunications Req ID 155040 Able to obtain security clearance? Other Clearance Currently possess security clearance? Other Clearance Location Washington, DC % Travel 0 Relocation No Requirements The SAIC Homeland Security Solutions Division (HSS) currently has an opening for a IT Project Management Analyst. JOB DESCRIPTION: Manages 15-20 concurrent software development projects. Creates and maintains the integrated project schedule for the entire development lifecycle from inception to final...
STG International Inc. | Washington, DC, 20539, USA | >3
Management Analyst Tracking Code 2997 Job Description STG International, Inc. is currently seeking a Management Analyst to support work on a contract with�the Department of Health and Human Services/Office of the Assistant�Secretary for Preparedness and Response (ASPR)�in Washington, DC. The Management Analyst will be responsible for a variety of comprehensive analytical assignments in support of program operations. The Management Analyst will be responsible for, but not necessarily limited to, performing the following duties: review and analyze procedures and operating policies to assess t...
Technisource Jobs
Technisource | Raleigh, NC, 27615 | >4
Technisource is seeking a Business Analyst with experience in the mortgage or lending industries. This is a 6 month contract that will likely extend indefinitely. Responsibilities: - Prioritize and translate customer requests (VOCs) to establish electronic connections either directly with customer or through a third party. - Manage multiple product development projects by partnering up with the product development manager and team lead to gather business requirements. - Transform high-level business requirements for projects and enhancements into detailed functional specifications. Respond ...
Technisource | Bloomington, MN, 55435 | 4
We have an exciting immediate openings for Level 1 Help Desk (Call Center). - First level end user support with standardized duties and tasks. - Selects from written instructions and established procedures to accomplish assigned tasks. - Assist of non-technical client base with technical issues. - Resolves routine questions and problems and refers more complex issues to higher levels. - Applies basic and develops advanced skills in procedures, techniques, tools, materials and/or equipment appropriate to area of specialization. - Performance of more advanced functions as part of training and...
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