Payment Services Representative
Time Warner Cable-Milwaukee, WI
Shift Information: Monday thru Friday, 11am–8pmJOB SUMMARY:Performs duties which focus on retaining customers with past due balances. Maximizes retention of delinquent customers, and minimizes delinquent disconnects through effective collection phone contacts. Maintains department goals established for service level, abandonment rate, payments by phone and call volumes. ESSENTIAL DUTIES & RESPONSIBILITIES:1. Carries out the established retention call program for the follow up and collection of delinquent accounts to resolve customer issues related to delinquency. Works closely with the cust...