Customer Service Trainer
T-Mobile Customer Service-Meridian, ID, 83642
Job Description: Trainers are responsible for delivering new hire and continuing education classes to our front line employees, the Customer Service Representative (CSR). They assume the role of a classroom facilitator, coach and supervisor. Trainers demonstrate effective leadership skills through developing awareness and knowledge of T-Mobile values, customer service skills, computer skills, product, policies and procedures. PRIMARY ROLES & RESPONSIBILITES: Facilitator - Deliver/facilitate new hire training using the provided curriculum to newly hired customer service representatives - Fac...