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Staffing Coordinator/Call Management Dept

-El Paso, TX, 79912

Staffing Coordinator/Call Management Dept POSITION SUMMARY: This position is responsible for analyzing trends in variables impacting staffing requirements in the Contact Center for Telemarketing, Customer Service, and I-Net. The position is responsible for analyzing staff requirements and adjusting schedules as necessary to maximize service levels and efficiencies in the contact center. DUTIES/RESPONSIBILITIES: 1. Create and / or maintain reports tracking data such as attrition, retention, call volume, talk time, absenteeism, book circulation patterns, day-of-week and interval level distrib...
 

Staffing Coordinator Jobs in El Paso, Texas Jobs

| El Paso, TX, 79912 | 5-7
Call Management Staffing Coordinator POSITION SUMMARY: This position is responsible for analyzing trends in variables impacting staffing requirements in the Contact Center for Telemarketing, Customer Service, and I-Net. The position is responsible for analyzing staff requirements and adjusting schedules as necessary to maximize service levels and efficiencies in the contact center. DUTIES/RESPONSIBILITIES: 1. Create and / or maintain reports tracking data such as attrition, retention, call volume, talk time, absenteeism, book circulation patterns, day-of-week and interval level distribution...
Redcats USA | El Paso, TX, 79912 | 3-5
POSITION SUMMARY: This position is responsible for analyzing trends in variables impacting staffing requirements in the Contact Center for Telemarketing, Customer Service, and I-Net. The position is responsible for analyzing staff requirements and adjusting schedules as necessary to maximize service levels and efficiencies in the contact center. DUTIES/RESPONSIBILITIES: 1. Create and / or maintain reports tracking data such as attrition, retention, call volume, talk time, absenteeism, book circulation patterns, day-of-week and interval level distributions. 2. Maintaining and modifying forec...
 
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