Staffing Coordinator/Call Management Dept
-El Paso, TX, 79912
Staffing Coordinator/Call Management Dept POSITION SUMMARY: This position is responsible for analyzing trends in variables impacting staffing requirements in the Contact Center for Telemarketing, Customer Service, and I-Net. The position is responsible for analyzing staff requirements and adjusting schedules as necessary to maximize service levels and efficiencies in the contact center. DUTIES/RESPONSIBILITIES: 1. Create and / or maintain reports tracking data such as attrition, retention, call volume, talk time, absenteeism, book circulation patterns, day-of-week and interval level distrib...