Telecom Tech
Verizon Business-Eastern/Tulsa, OK
Job Description Perform centralized operations functions with Broadband & Ethernet. Perform customer test assist, pre-verification, loop acceptance. Lead change order hot cut conference calls. Complete technical tasks designed to ensure quality delivery as assigned. Develop customer support procedures for specific customers as assigned. Be able to elicit customer satisfaction through professional, mature and responsible communication with customers. Conduct OCn/Ethernet installations/activations/hotcuts. Be able to learn and use complex telecommunications technical information processes/too...