Customer Service Rep (CRC
Wachovia Corporation-Irving, TX, 75062, USA
288639 Job Title: Customer Service Rep (CRC) Location: Irving,TX, Texas 75038-0000 United States Hrs/Wk: 40 Employment Type: Full-Time Job Description: RESPONSIBILITIES: Responsible for servicing the transactional needs of all direct and indirect loan customers via inbound telephone contact while delivering high quality service along with accurate and professional responses to customer inquiries. Required to maintain an Availability score of 90%, a Call Quality score of 45 or higher, service a minimum of 80 calls per day and maintain a Schedule Adherence Rating of 90% or above. Handles basi...