Retention Specialist - Dallas
Bravo Health-Dallas, TX, 75201
POSITION SUMMARY: The Local Retention Specialist has two primary responsibilities: 1) Customer Service – This position provides a physical presence for face-to-face member service and support by performing the same duties as an ACT team members from within the community. This person spends the bulk of their time trouble shooting walk-in member issues, escalating complex member issues to R&R, onboarding new members in their communities, and managing the front end of our retail space (where applicable). 2) Community Event Member Education - The Local Retention Specialist will also facilitate ...