Refund Specialist - Urgent Care (215214-005
Concentra-Addison, TX, 75001
Under indirect supervision, performs a variety of tasks researching refund requests, overpayments, credit balances and ensuring money is correctly applied and overpayments are refunded to the appropriate party timely in accordance with Concentra policies, practices, and procedures. MAJOR DUTIES AND RESPONSIBILITIES: Determining Refunds: Researches credits on account receivables, unapplied balances and resolves balances Reconciles receipt summaries and resolves balances Contact payers (non-injury and injury) to determine if payments can be applied and process paperwork for payment transfer R...