Business Support Analyst - E2 Help Desk
Carlson Wagonlit Travel-Arlington, VA, 22204
Position Description: - Investigate issues reported by internal/external clients and provide timely, professional answers to the client's questions. - Guide clients step-by-step, when appropriate, through the E²Solutions application (from the authorization, through creating travel reservations and completing their travel voucher). - Learn all aspects of E²Solutions and associated applications - Interpret application responses, and be able to recognize non-functioning segments. - Log all received incidents in our incident logging system upon receipt (RNT). Position Requirements: - Position r...