Assistant Manager of Telecommunications - #6295
Carnegie Mellon University-Pittsburgh, PA, 15213
Summary Responsible for overall management of Customer Service Office that includes defining service level standards and implementing processes and staffing levels to meet those standards. Assures accurate processing of work orders for telephone, voicemail, cable TV and communications wiring. Manages large projects related to telephone system including number and feature changes and new service offerings. Investigates and implements phone service applications solutions to meet campus communications needs. Regularly measure campus customer satisfaction. Responsible for the overall accuracy o...