Customer Service / Fraud Analyst
Belk Corporate-Charlotte, NC, 28217
Belk Corporate Offices is seeking a Customer Service / Fraud Analyst for eCommerce. This position has two primary roles: 1) to identify, research, and validate eCommerce sales transactions for potential risk/fraudulent web-oriented activities and 2) to review and resolve escalated eCommerce customer service issues The major responsibilities for customer service include: 1) the daily review of escalated customer issues, not resolved by the eCommerce Call Center. The candidate will be responsible for the resolution of these issues, direction to the Call Center management team for future occur...