Customer Service Representative
AT&T Mobility Customer Care-Triadelphia, WV, 26059
Job ID: 158390 Position Description: Assists external customers with routine requests, questions and concerns through research and resolution. Researches product, service, billing and installation/repair inquiries. Ensures that customers receive the best service possible while processing requests and concerns. May sell wireless services and corresponding products and enhanced services. May be responsible for credit/collections/activations and revenue management. May be responsible for coordinating daily schedules for Customer Operations work groups. May receive product orders and prepare fo...