Administrator, Sales
Time Warner Cable-Akron, OH
Brief Job Description:Responsible for maintaining and retaining existing customers who are planning todisconnect by promoting the benefits of cable services and following special retentionpromotions as necessary.Responsibilities:Retention Associate will up-sell the customer to a bundle package by promoting the benefits and values of services to the customer. Must maintain superior knowledge of TWC’s competitions’ current pricing and promotional offers. Will be responsible to meet and exceed assigned sales and customer performance standards. Will research and resolve subscriber concerns and ...