Quality Assurance Analyst - Call Center
Foundations Recovery Network-Brentwood, TN, 37027
Foundations Recovery Network provides evidence-based integrated treatment for individuals who are dually diagnosed with substance abuse and mental health disorders through clinical services, education, research and technical assistance. The Quality Assurance Analyst is responsible for quality assurance activities required to improve the overall sales and cost effectiveness of the Foundations Recovery Network Call Center. The Quality Assurance Analyst is responsible for assembling Call Center performance information through live and mechanical monitoring of calls and processes. The Quality A...