Call Center Assistant Manager
Hastings-Amarillo, TX, 79102
Call Center Assistant Manager Mon-Fri – 12pm-9pm Responsibilities: · Assist with day to day operations to achieve targeted productivity and labor goals. · Assist in providing overall direction for the staff in terms of training and performance. · Keep manager up to speed on issues/concerns impacting the department. · Communicate all necessary information effectively to all team members as necessary. · Oversee personnel and ensure all corporate polices and procedures are followed. · Facilitate and schedule cross training with other IT Departments. · Impartially supervise all direct reports. ...