better Quality Assurance Coordinator

- Conducts call quality reviews; ensures the standard number of call quality reviews are completed and delivered for each call center associate every month. - Schedules agents for call quality reviews each month; responsible for ensuring all associates are measured on quality and accuracy based on specific department measures. - Coordinates feedback with call center leadership - addresses performance, knowledge, productivity, and opportunities for development. - Conducts call quality roundtable discussions with call center leadership. - Reviews call quality training guidelines with new hire...

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