Telecom Engineer/Helpdesk
Modis, Inc.-Bedminster, NJ, 08854
PLEASE SEND QUALIFIED RESUMES TO: LAUREN.GUARNERI@MODIS.COM Required to understand architecture of wireless voice/data ntwks; troubleshoot/resolve service impairments in roaming, transport svcs, ntwk hardware & software faults, translations, and voice/data ntwk elements. Correlating customer complaints with ntwk element performance to resolve service impacting conditions; driving troubles to resolution by engaging internal and external resources; providing accurate and timely documentation of actions. Also: identifying efficiencies to reduce cycle time in resolving customer troubles; Interf...