Sr Workforce Planning Analyst
Sears Holdings-Tempe, AZ, 85282, USA
Job Title Sr Workforce Planning Analyst Business Home Services - Customer Care Network State/City AZ Tempe Job Description The Sr. Planning Analyst is responsible for forecasting lead and/or call volumes and staffing needs to ensure resources are maximized across the customer network and staffing levels are appropriate to meet target service levels, list penetration, connect rate and revenue targets. Accountable for partnering with Human Resources, Training and Operations teams to execute hiring plans and monitor attrition trends and risks. This position will work closely with the senior le...