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ABRA Auto Body & Glass-Kenosha, WI
The Customer Service Manager (CSM) is responsible for managing the repair process of vehicles from the point of estimating the time and costs associated with the repair through the delivery of the completed vehicle to the customer. The incumbent also resolves any post-delivery issues. Depending on individual qualifications and the repair center staffing model, an ABRA CSM may focus heavily on the sales/customer contact aspect, or in the technical estimating side of the business (or a combination). The CSM has a significant impact on repair quality & timing, overall customer satisfaction, an...
ABRA Auto Body & Glass Jobs
ABRA Auto Body & Glass | Twin Cities, MN |
The Customer Service Manager (CSM) is responsible for managing the repair process of vehicles from the point of estimating the time and costs associated with the repair through the delivery of the completed vehicle to the customer. The incumbent also resolves any post-delivery issues. Depending on individual qualifications and the repair center staffing model, an ABRA CSM may focus heavily on the sales/customer contact aspect, or in the technical estimating side of the business (or a combination). The CSM has a significant impact on repair quality & timing, overall customer satisfaction, an...
ABRA Auto Body & Glass | Atlanta, GA | 15+
To provide management and coaching support to all departments in the collision repair center. Responsibilities: The General Manager will assume the responsibility for overseeing the completion of all job functions, according to ABRA procedures, in the absence of any subordinate position within the repair center. - Oversee the daily production meeting for the technicians - Prepare month end ABS reports - Advocate and ensure the promotion of sales add-ons and processing of supplements - Establish and maintain professional relationships with insurance appraisers. - Oversee and support staff in...
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