Operations Analyst II
Sears Holdings-Round Rock, TX, 78683, USA
Job Title Operations Analyst II Business Home Services - Customer Care Network State/City TX Round Rock Job Description The Operations Analyst II is considered the subject matter expert in support of Sears, Roebuck & Companies' reporting systems & support technology, including VRU, telephony& scheduling applications. This position will serve as liaison between the Operations teams, Workforce Management, Marketing, Finance, IT & vendors to determine solutions, integrate systems & drive decisions regarding technological requirements for the call centers related to reporting, telephony and VRU...