Systems Administrator
Polycom, Inc.-Austin, TX
Expert knowledge supporting, maintain and troubleshooting PCs, laptops and servers in a technical, high demand environment. Manage local server resources and work with senior IT staff to ensure 24x7x365 uptime of local datacenter resources Manage corporate McAfee client security solution Provide Tier3 support to local IT staff and assist in worldwide issues Expertise using Ghost to creating and restore PC images Provide expert PC support to users calling into the Polycom IT Helpdesk Respond to user issues and emergencies within established SLA using helpdesk ticketing system Availability to...