better Analyst

Position Title Help Desk Specialist Location US - Virginia - Willow Oaks (8260) (VA24) Clearance Required Yes - Required to Start Clearance Type Interim Secret Daily Responsibilities Support 24x7 Service Desk by answering phone system and tracking incoming phone calls for support from customer base. Document service request, system incidents and problems escalate higher level support for more technical issues. Will be expected to document conversation accurately while providing courteous service to the customer base. Will be responsible for following documented procedures to assist in closi...

Clearance Required Yes - Required to Start Clearance Type Interim Secret Daily Responsibilities Responsible for maintaining all aspects of the Microsoft server environment to include Active Directory, Exchange, Online Certificate Status Protocol (OCSP), and Hercules. This position will provide infrastructure support activities including: Active Directory administration, Exchange 2003 administration, Group Policy creation / troubleshooting, DNS / WINS support, server administration, security and configuration management. To perform these maintenance tasks, the administrator must be familiar ...