Lead HelpDesk / Desktop Technician - Team Lead
Kforce-Golden, CO, 80419, USA
Our client is seeking a Lead HelpDesk / Desktop Technician - Team Lead. This person will be responsible for supervising and leading the Help Desk / Tech Support Team. Key Responsibilities Include: * Supervise / Lead the Technical Support team * Mentor, coach and train Helpdesk Technicians ensuring that their technical and customer service skills meet departmental standards * Develop, monitor, and refine capacity plans, key indicators, and performance measures to improve productivity and quality * Ensure that your team is meeting and exceeding the departmental standards. Perform monthly QA e...