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ValueOptions-Troy, NY, 12180
The Clinical Quality Assurance Advisor partners with the Central Night Service (CNS) Clinical Management team to evaluate CCM’s quality performance by monitoring calls and correspondence, daily. This position enhances customer loyalty by insuring that the managers and supervisors are continually apprised of critical service quality issues, staff receive appropriate training and performance feedback and management receives appropriate recommendations regarding staff development, etc. Requirements: Requires solid knowledge base and working knowledge of mental health systems with clear underst...
Quality Assurance Consultant Jobs in Troy, New York Jobs
ValueOptions | Troy, NY, 12180 | >5
The Clinical Quality Assurance Advisor partners with the Central Night Service (CNS) Clinical Management team to evaluate CCM’s quality performance by monitoring calls and correspondence, daily. This position enhances customer loyalty by insuring that the managers and supervisors are continually apprised of critical service quality issues, staff receive appropriate training and performance feedback and management receives appropriate recommendations regarding staff development, etc. Requirements: Requires solid knowledge base and working knowledge of mental health systems with clear underst...
ValueOptions Jobs
ValueOptions | Troy, NY, 12180 | 2-5
The Account Representative provides general administrative, problem resolution, research, reporting, analysis, marketing and client relations’ support to the Account Management department. Requirements: At least two years of experience providing customer service and/or account management support, preferably in the managed health care industry. Excellent interpersonal and communication skills are essential. A Bachelors Degree in social or behavioral science is preferred. ValueOptions®, Inc. offers competitive compensation and benefits package including : staff development, medical, dental, a...
ValueOptions | Manhattan, NY, 10001 | >3
The Quality Manager reports to the Service Center Director of Quality Management (QM), but also works extensively with the Director of Clinical Operations (UM). Supports Service Center QM and UM program description and workplan initiatives. Manages projects, programs and large-scale meetings. This position requires interface with practitioners and consumers to address quality inquiries. Manages team of quality analysts. Requirements: Bachelor's degree required, Master's degree preferred, in healthcare field, management or public administration. Licensure in a mental health related field (Ph...
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