Director, Web Customer Experience
1-800-FLOWERS.COM-Carle Place, NY, 11514
Position: Director, Web Customer Experience Department: Online Merchandising Report to: VP, Web Experience and Merchandising GENERAL Responsibilities In this role, the individual will optimize the 1-800-FLOWERS.COM website for conversion, revenue, and profitability by building a superior customer experience. Specifically, this leader will seek to continuously improve web services, functionalities, user interface, navigation flow, and look & feel of the consumer website by working cross-functionally to champion the customer’s needs. The successful candidate will be comfortable working at a h...