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Operations Director - Call Center

-Dallas, TX, 75201

SUMMARY: Plans, organizes, and directs all ongoing and special projects pertaining to Customer Operations. Ensures service levels, quality, and productivity goals are achieved for Customer Operations, specifically Customer Service and Technical Support. Provides technical assistance and guidance concerning process and procedures. Proactively explore ways to improve the National Support Center through researching and recommending solutions that enhance policies and procedures. Provide career development for management staff, and focusing on customer-oriented practices. Establish and maintain...
 

Director Operations Jobs in Dallas, Texas Jobs

Director, Operations
Flextronics | Dallas, TX, 75219, USA | >8
Director, Operations Job Code: 28129 Organization: RTS Location: Dallas, TX US Travel Involved: Not Specified Job Type: Full Time Job Level: Senior, 6-10 years of experience Education: Bachelors Degree or Equivalent Skills: Category: Customer Service Compensation: Commensurate with experience Position Summary: Flextronics' Retail Technical Services (RTS) specializes in providing customer-facing technical support in retail locations.Around the globe, RTS associates consistently deliver a high quality customer experience at the point of sale; helping end-customers solve technical issues by tr...
Operations Director - Call Center
| Dallas, TX, 75201 | >5
SUMMARY: Plans, organizes, and directs all ongoing and special projects pertaining to Customer Operations. Ensures service levels, quality, and productivity goals are achieved for Customer Operations, specifically Customer Service and Technical Support. Provides technical assistance and guidance concerning process and procedures. Proactively explore ways to improve the National Support Center through researching and recommending solutions that enhance policies and procedures. Provide career development for management staff, and focusing on customer-oriented practices. Establish and maintain...

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