...a
better Operations Manager - Call Center
is 30 seconds away...Operations Manager - Call Center
Convergys-Appleton, WI
Operations Manager Differentiate yourself in your career with a company that is outthinking and outdoing the competition everyday. Apply now to join Convergys, the global leader in providing customer care, human resources and billing services. Dimension and Scope: This position is responsible for coaching and supporting Team Supervisors in a Service Center/Operations environment. This position is also responsible for ensuring client service levels and budgets are met on a consistent basis. It demands a high degree of adaptability and flexibility in a fast paced, rapidly changing environment...
Convergys Jobs
Convergys | Pontiac, MI, 48340 |
Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; probe for and confirm understanding of requirements or problem.Meet customer requirements through first contact resolution.Confirm customer understanding of the solution and provide additional custo...
Convergys | Westminster, CO, 80021 | 2
Differentiate yourself in your career with a company that is outthinking and outdoing the competition everyday. Apply now to join Convergys, the global leader in providing customer care, human resources and billing services. Dimension & Scope: Serves in a Database Quality Specialist capacity by verifying the accuracy, and technical validity of various systems. Develops, publishes, and implements test plans and assists in creating quality assurance standards. Defines and tracks quality assurance metrics such as defect densities and open defect counts. Oversees promotion processes from develo...
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