CALL CENTER MANAGER - TX
The Call Center Group-Dallas, TX
Outstanding opportunity for an experienced Call Center Manager in Dallas, TX. Ideal candidate will have Call Center Customer Service Leadership experience and have knowledge of call center technology and telephony. Will also have experience in training & development and any Lean Six Sigma experience would be a plus. Candidate will be responsible for inbound call center agents relative to call center metrics, implementation and daily monitoring, coaching and management for continuous improvement. Ideal candidate will have at least 5+ years of prior call center management experience in an inb...