MS Customer Support / Instructor
FICS-Addison, TX, 75001
Major Responsibilities & Duties - Answering customer calls within two hours. - Logging calls in Customer Reporter. - Teaching training classes. - Updating training class manuals. - Performing onsite consulting or training when necessary. - Testing projects for releases. - Updating online manual. - Writing projects when errors are discovered or reported. - Updating sample report books. - Staying current on FNMA / FHLMC / GNMA / HUD regulations. - Staying current on PCLASER and MIDANET. - Following company policies including those docuemented in the Employee Handbook and FICS book. - Other du...