Technical Support Analyst I
Lexis Nexis-Bozeman, MT, 59715
Perform high quality and advanced Customer Service and Technical Support to LexisNexis external end users with PC and Internet based applications. Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers. Excellent communication skills needed. Interact with customers via telephone, email, and chat channels using analytical problem-solving skills. Provide technical assistance as well as data and product expertise. Balance numerous priorities and deadlines, while maintaining professionalism. Must work early morning shift from 2am...