Quality Assurance Specialist
StarTex Power-Houston, TX, 77027
TITLE: QUALITY ASSURANCE SPECIALIST DESCRIPTION: Contribute to customer satisfaction, retention and growth by ensuring that quality service is consistently delivered to customers contacting the call center. Ensure that all center and other internal teams understand and are trained on the perfect call/email requirements. Identify trends and coach to improve results. Work closely with Call Center Management Team to achieve desired results. Record calls for Group Calibration sessions. lead weekly/monthly Group Calibration sessions. CLASSIFICATION: Non-Exempt SUPERVISOR: Quality Assurance Super...