Help Desk Support III
Serco Inc.-SAN DIEGO, CA, 92108, USA
Help Desk Support III Tracking Code 32186 Job Description Provides support to TORIS end users on a variety of issues to include proper operation, data replication, password resets and NIAPS server operation using the Global Distance Support Center trouble call process. Proactive support in monitoring ship data replication to shore side servers. Identifies, researches, and resolves technical problems with all TORIS applications, Tumbleweed replication and NIAPS. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ens...