better Retail Wireless Customer Service Associate -Bethesda, MD

Retail Wireless Customer Service Associates will: - Provide face-to-face frontline customer support and accessory sales in the technical service department of a major wireless carrier's retail location. - Meet minimal quota for non-commissioned up-selling of accessory equipment such as phone chargers, ear pieces, enhanced features, etc. - Establish strong rapport and trust with customers. - Program, troubleshoot and test cell phones and equipment. - Instruct customers on proper use of cell phones and equipment. - Analyze repairs and schematics to determine if extended repair is needed. - Ex...

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