System Service Representative
IBM-Chattanooga, TN, 37404, USA
* * System Service Representative Job ID GTS-0179405 Job type Full-time Regular Work country USA Posted 13-Aug-2008 Work city Chattanooga Job area Engineering (hardware) Travel No travel Job category Technical Services Business unit IT Maint Job role Customer Service Representative Job role skillset General Job description This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and ...