Customer Service Representative
IBM-Johannesburg, ZAF
* * Customer Service Representative Job ID GTS-0161559 Job type Full-time Regular Work country South Africa Posted 27-Oct-2009 Work city Johannesburg Job area Consulting & Services Travel up to 10%; travelling 1 day a week Job category Technical Services Business unit IT Maint Job role Customer Service Representative Job role skillset General Job description This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform...